FAQ
How can I place an order?
Browse our products and add the items you want to your cart. At checkout, select a payment method, fill in your contact and delivery details, and apply any discount code you have. Review your order summary and shipping address before completing the purchase. Once payment is submitted, a confirmation email will be sent to you. For help, email: service@vexuniva.com
What should I do if my order contains incorrect, damaged, or missing items?
Please get in touch with us as soon as possible. Include your order number, photos of what you received, and a description of the issue. We will review the situation and work with you on a suitable resolution. Email: service@vexuniva.com
Will I receive an order confirmation?
Yes, a confirmation email is sent to the address provided at checkout after your order is successfully placed. If you cannot find it, check your spam or promotions folder. Still missing? Contact our support team.
Can I modify my order after placing it?
Reach out to us as soon as possible if you need to make changes. Modifications are only possible before the order enters processing. After processing or dispatch has begun, changes may no longer be available. Email: service@vexuniva.com
How do I manage items in my shopping cart?
Before checkout, you can add products to your cart, review your selected items, update quantities, or remove any items you no longer want.
Which browsers are supported?
For the best experience, we recommend using an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older browser versions may not fully support all site features.
What payment methods do you accept?
We accept a range of payment options at checkout, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. All transactions go through secure payment processors.
How does PayPal checkout work?
Select PayPal at checkout, log into your account, review the payment details, and confirm. You will then be returned to the site to complete your order.
How do I use a discount code?
Enter your code in the discount field at checkout and apply it. Confirm the discount appears before submitting payment.
How do returns or exchanges work?
Please refer to our Return & Refund Policy for full details. You can also contact us directly for guidance. Email: service@vexuniva.com
How do I start a return?
Contact us first before sending anything back. We will provide the return instructions and designated address. Do not ship items without receiving approval. Email: service@vexuniva.com
Can I cancel my order?
Cancellations can be requested before the order enters fulfillment or shipping preparation. Contact us as soon as possible if you wish to cancel. Email: service@vexuniva.com
Is checkout secure?
Yes. We use trusted payment providers and apply reasonable security measures to protect your payment and personal information.
How is my personal information used?
Your information may be used to process orders, provide customer support, operate the Site, and meet legal requirements. Please see our Privacy Policy for full details.
Contact Us
Brand: Vexuniva
Company: Guangzhou Sailiyun Technology Co., Ltd.
Address: Room 511, 5th Floor, Building B, No. 4 Hebian Shuitang North 2nd Cross Road, Helong Street, Baiyun District, Guangzhou, China
Email: service@vexuniva.com
Phone: 00852-3306522