Terms of Purchase

Last Updated: October 20, 2026

The following Purchase Terms apply to all orders placed through vexuniva.com (the "Site") operated by Guangzhou Sailiyun Technology Co., Ltd. under the brand Vexuniva. By completing a purchase on our Site, you agree to these Terms along with our other applicable policies, including the Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. Please do not proceed with a purchase if you do not agree to these Terms.

General Requirements

By submitting an order, you confirm that you have the legal capacity to enter into a binding agreement, that the information you provide is accurate and complete, and that your purchase complies with the laws applicable in your location. Communications with our customer support team may be used for order handling, verification, and service improvement where permitted by law.

Privacy

Any personal information you share through our website, checkout, or customer service interactions is handled in accordance with our Privacy Policy, which may be updated from time to time.

Order Submission and Processing

You will receive a confirmation email after placing your order. We reserve the right to review, delay, modify, or cancel orders in circumstances such as stock issues, pricing errors, suspected fraudulent activity, or other factors that prevent fulfillment. If an order is canceled, any payment collected will be handled according to the relevant policy.

Product Information

We make reasonable efforts to present accurate product descriptions, images, and pricing. Minor discrepancies may occur due to screen settings, technical limitations, or product updates. If what you receive differs materially from the listing, please contact us and we will assist in line with our Return & Refund Policy.

Pricing

We aim to maintain accurate pricing at all times. If a clear pricing error occurs due to a technical issue or data mistake, we reserve the right to reach out about the affected order, cancel it, or offer a suitable resolution.

Product Availability and Delivery

Stock levels may change. Orders are fulfilled according to our Shipping Policy. Delivery times may vary depending on your location, the shipping method chosen, customs procedures, or carrier delays. If a product becomes unavailable after your order is placed, we will contact you and offer appropriate options.

Product Disclaimer

We encourage you to review product details before purchasing to confirm suitability and compliance with local regulations. Specifications, packaging, and accessories may vary depending on the destination or product version.

Taxes and Duties

Import duties, taxes, and customs fees vary by destination and are subject to local regulations. Customers may be responsible for such charges. We recommend checking with local customs authorities before ordering. Taxes and duties are handled in accordance with applicable laws and shipping arrangements.

Contact Us

Brand: Vexuniva
Company: Guangzhou Sailiyun Technology Co., Ltd.
Address: Room 511, 5th Floor, Building B, No. 4 Hebian Shuitang North 2nd Cross Road, Helong Street, Baiyun District, Guangzhou, China
Email: service@vexuniva.com
Phone: 00852-3306522