Return & Refund Policy

At Vexuniva, your satisfaction matters to us. If you are not happy with your purchase, please read the following guidelines to understand your options.

Order Cancellation

Cancellations can be requested before your order enters processing or fulfillment. If approved, a full refund will be returned to your original payment method. Once an order has moved to fulfillment or been shipped, cancellation may no longer be an option. To request a cancellation, contact us promptly at service@vexuniva.com.

Returns

Products may be returned within 30 calendar days of delivery. To be eligible, items must be unused and in their original condition, with all original packaging and accessories included, along with proof of purchase. Please contact us before sending anything back, as returns submitted without prior approval may not be accepted.

How to Request a Return

Send a message to service@vexuniva.com with your order number, the product name, your reason for returning, and any supporting photos or videos. Our team will review your request and provide the next steps.

Return Address

Do not send returns to our company address. Once your return is approved, we will provide the correct return destination and instructions.

Return Shipping Costs

If you are returning an item due to personal preference, a change of mind, or ordering the wrong product, return shipping costs are your responsibility. If the item arrived damaged, defective, incorrect, or significantly not as described, we will provide a suitable remedy at no extra charge to you.

Refunds

After we receive and inspect the returned item, we will notify you of the result. Approved refunds will be processed to your original payment method within 5 to 10 business days. The time it takes for the funds to appear may vary depending on your bank or payment provider.

Late or Missing Refunds

If your refund has not arrived within the expected timeframe, please first check your account, then contact your payment provider. If you still need help, reach out to us at service@vexuniva.com.

Contact Us

Brand: Vexuniva
Company: Guangzhou Sailiyun Technology Co., Ltd.
Address: Room 511, 5th Floor, Building B, No. 4 Hebian Shuitang North 2nd Cross Road, Helong Street, Baiyun District, Guangzhou, China
Email: service@vexuniva.com
Phone: 00852-3306522