Shipping Policy
Vexuniva, operated by Guangzhou Sailiyun Technology Co., Ltd., is dedicated to delivering clear shipping information and a smooth fulfillment experience for every customer.
Order Processing Time
After successful payment verification, orders are generally processed within 1 to 5 business days. Processing begins only once payment has been confirmed. Processing times may be influenced by seasonal order volumes, public holidays, product availability, or other factors related to order preparation. A shipping confirmation email with tracking details will be sent to you once your order has been dispatched.
Estimated Delivery Time
Delivery is typically expected within 10 to 20 business days from the date of shipment. Total delivery time combines both processing and transit periods. Actual arrival dates may differ based on the destination region, local delivery networks, customs processing, carrier schedules, or factors outside our control.
Shipping Fees
A standard shipping fee of USD $2.99 applies. The exact shipping cost will be shown at checkout before you confirm your payment.
Fulfillment and Shipping Origin
Depending on inventory location, product availability, and your delivery destination, orders may be shipped from our own warehouses or through trusted fulfillment partners. We do not commit to a fixed shipping origin, as dispatch arrangements are determined by operational needs.
Order Tracking
Once your order ships, you will receive an email with your tracking number and carrier information. Tracking updates may take a short time to appear after dispatch. For any questions about your shipment, please reach out to our support team.
International Shipping
We ship to many destinations globally. Availability depends on carrier reach, destination-specific restrictions, and logistical factors. If shipping to your location is not possible, our team will contact you to discuss alternatives.
Delayed or Lost Packages
If your tracking has not shown any updates for an unusually long time, or your package seems significantly delayed, please get in touch with us. Provide your order number, tracking number, and relevant details, and our team will look into the matter and assist you.
Updating Your Shipping Address
Should you need to change your shipping address, please contact us as quickly as possible after placing your order. Changes can only be made before the order moves into the processing or dispatch phase. Once shipped, address modifications are generally no longer possible. Please double-check all delivery details at checkout, as customers bear responsibility for issues caused by inaccurate address information.
Order Processing Schedule
We process orders on standard business days. Orders submitted on weekends or public holidays will typically be picked up for processing on the next working day.
Contact Us
Brand: Vexuniva
Company: Guangzhou Sailiyun Technology Co., Ltd.
Address: Room 511, 5th Floor, Building B, No. 4 Hebian Shuitang North 2nd Cross Road, Helong Street, Baiyun District, Guangzhou, China
Email: service@vexuniva.com
Phone: 00852-3306522